Wholesale Terms and Conditions

Cool Trade Winds

1. Introduction

Thank you for visiting Cool Trade Winds online ("the Site"). These Terms & Conditions govern your use of the Site and the terms under which we supply goods to wholesale customers.

Please note: We do not supply directly to the public through this Site. If you are interested in our products for personal use, please contact us and we will direct you to a local stockist.

Cool Trade Winds is a trading name of Wear’s My Accessories Limited, a company registered in England and Wales (Company No. 07491295), registered address:
74 Broderick Road, Eastbourne, Sussex, BN22 9NS.
VAT Registration No: 106 5285 28.

2. Wholesale Customer Accounts

  • New customers: Proof of trading is required before any orders can be processed.

  • If we receive an order from a business located too close to an existing stockist, we may be unable to supply.

  • We reserve the right to refuse orders if false or misleading information is provided regarding your business, address, or contact details.

3. Ordering

Orders can be placed via:

  • Our website (please request a wholesale login)

  • By phone: 07906 627691

  • By email: info@cooltradewinds.co.uk

  • By post:
    Unit V1, Longmeadow Industrial Estate
    Ringwood Road
    Three Legged Cross
    BH21 6RD

Opening order minimum value: £100.00 (excluding VAT)
Repeat order minimum value: £100.00 (excluding VAT)

4. Payments

  • New customers: The first order must be paid via pro forma invoice within 14 days of the invoice date, regardless of quantity. Upon successful completion, an account may be opened.

  • Existing customers: Invoices must be settled within 28 days from the invoice date. In most cases, payment is required before placing a subsequent order unless otherwise agreed.

  • VAT is charged to UK customers and to EU customers who are not VAT registered.

  • Accepted payment methods:

    • Credit/debit cards (Visa, Visa Debit, MasterCard, Maestro)

    • Online payment via our wholesale website at time of order

    • Payment by phone

    • Bank transfer (details available upon request)

    • Cheque payable to "Cool Trade Winds"

  • Late payment: Failure to make timely payment may result in suspension of deliveries or cancellation of orders. We reserve the right to claim statutory interest and debt recovery costs under late payment legislation.

  • Retention of title: Goods remain the property of Cool Trade Winds until payment is received in full.

5. Delivery

  • UK orders over £300.00 (excluding VAT): Free delivery.

  • UK & Northern Ireland orders under £300.00 (excluding VAT): £10.00 + VAT delivery charge.

  • International orders: Please contact us for delivery charges.

  • If a delivery needs to be split (due to stock availability), no additional delivery charges will apply.

  • Dispatch days: Tuesdays and Thursdays.

  • Same-day dispatch is possible for orders received by midday on dispatch days.

6. Prices

  • All prices are quoted in GBP Sterling.

  • VAT is charged at the standard UK rate of 20% (subject to changes in legislation).

  • We reserve the right to amend prices without prior notice.

7. Returns

  • Faulty goods: Please notify us as soon as an issue is identified.

  • Goods must be returned within 7 working days via second-class post for a full refund.

  • We are unable to process refunds for returns not received within 7 days of notification.

  • Faulty goods reported more than 4 weeks after receipt will not be refunded but we will offer an equivalent discount on your next order.

8. Products

  • Please note that colours may vary slightly from images displayed on the Site. Variations may occur due to differences in display screens and the nature of hand-dyed natural fibres.

  • If your chosen colour option is out of stock, we may supply the nearest available colour match.

9. Privacy & Security

  • Cool Trade Winds takes security very seriously. All payments are processed via a secure SSL payment gateway.

  • We do not store credit/debit card details.

  • We do not sell or trade your personal information to any third party.

  • We do not supply to anyone under the age of 18.

  • We reserve the right to suspend account activity if we believe misleading information has been provided or if an account remains in arrears.

10. Force Majeure

We shall not be liable for any failure or delay in performing any of our obligations under these Terms & Conditions due to events beyond our reasonable control, including (but not limited to): natural disasters, pandemics, strikes, transport interruptions, or governmental restrictions.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Thank you

Thank you for choosing to stock Cool Trade Winds products. We greatly value your business and look forward to working with you.

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WHOLESALE