Delivery and Returns
🔄 Returns & Refunds
We hope you love your items! However, if you change your mind, you can return them within 14 days of receiving your order.
How to return:
-
Items must be returned in original condition and packaging.
-
Please email us at info@cooltradewinds.co.uk to arrange your return.
-
You are responsible for return postage costs. We recommend using tracked and insured shipping, as we cannot refund items lost or damaged in transit.
Refunds:
-
We will refund the cost of your item(s).
-
If you are returning your order under your statutory rights (UK customers), we will also refund standard delivery charges.
-
If the returned item or packaging is damaged or not in resaleable condition, we may not issue a full refund.
Delivery & Returns
We want you to be delighted with your purchase from Cool Trade Winds. Below is a quick summary of how we handle delivery and returns. If you have any questions, feel free to contact us at info@cooltradewinds.co.uk.
📦 Delivery
UK Delivery
-
We aim to dispatch orders within 1–2 working days (Monday to Friday), subject to stock availability.
-
Orders are shipped via Royal Mail or courier services.
-
If your order is urgent, please contact us and we will do our best to accommodate.
International Delivery
-
We offer international delivery using Royal Mail International Tracked or DHL Express.
-
Important: Customers outside the UK are responsible for any local customs duties, taxes, or import charges.
🔄 Returns & Refunds
We hope you love your items! However, if you change your mind, you can return them within 14 days of receiving your order.
How to return:
-
Items must be returned in original condition and packaging.
-
Please email us at info@cooltradewinds.co.uk to arrange your return.
-
You are responsible for return postage costs. We recommend using tracked and insured shipping, as we cannot refund items lost or damaged in transit.
Refunds:
-
We will refund the cost of your item(s).
-
If you are returning your order under your statutory rights (UK customers), we will also refund standard delivery charges.
-
If the returned item or packaging is damaged or not in resaleable condition, we may not issue a full refund.
🚚 Faulty or Damaged Items
We carefully check all items before dispatch. However, if your order arrives damaged or faulty:
1️⃣ Please contact us within 24 hours of receipt.
2️⃣ Email info@cooltradewinds.co.uk with your order number and photos of the item.
3️⃣ We will arrange a refund, exchange or replacement as appropriate.
Please do not attempt to repair items yourself, as this may affect your eligibility for a refund or replacement.
🌿 Handmade Products
Many of our items are handmade by skilled artisans, so small variations or imperfections may occur — these are not considered faults but add to the character and individuality of each piece.
ℹ️ Trade Customers
If you are a trade customer, please refer to our Trade Terms and Conditions.
Questions?
Please email us at info@cooltradewinds.co.uk — we are happy to help!